{"id":41210,"date":"2022-07-15T16:10:46","date_gmt":"2022-07-15T06:10:46","guid":{"rendered":"https:\/\/www.ambulance.vic.gov.au\/?page_id=41210"},"modified":"2023-03-01T08:37:04","modified_gmt":"2023-02-28T21:37:04","slug":"how-we-manage-demand","status":"publish","type":"page","link":"https:\/\/www.ambulance.vic.gov.au\/community\/education\/how-we-manage-demand\/","title":{"rendered":"How We Manage Demand"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41210\" class=\"elementor elementor-41210\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bad6c04 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bad6c04\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c08a4ba\" data-id=\"c08a4ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-898f1be elementor-widget elementor-widget-spacer\" data-id=\"898f1be\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a9c492 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"7a9c492\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-38abae4\" data-id=\"38abae4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fdf8a8d elementor-widget elementor-widget-heading\" data-id=\"fdf8a8d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-xxl\">How We Manage Demand<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a024a6a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a024a6a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6011502\" data-id=\"6011502\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d31dd62 elementor-widget elementor-widget-spacer\" data-id=\"d31dd62\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2148a94 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2148a94\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-162e765\" data-id=\"162e765\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-faa7419 elementor-widget elementor-widget-text-editor\" data-id=\"faa7419\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>How we manage major incidents and demand to provide best care to patients<\/strong><\/h3>\n<p>51福利 (AV) has a detailed state-wide Emergency Response Plan to effectively manage surges in workload and demand, and for significant or prolonged incidents.<\/p>\n<p>Our plan may be implemented for various events including, natural disasters such as bushfires or floods, multi casualty motor vehicle accidents, industrial emergencies or complex searches and rescues.&nbsp;<\/p>\n<p>As part of our plan, an escalation process details the steps we take during busy periods to ensure we continue to provide the best care to the community, especially for people who need us most.<\/p>\n<p>While our escalation process is an internal framework designed for AV and our partners, this page outlines some of the steps we take and the things you can do to help us.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9a2286b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a2286b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d703f8e\" data-id=\"d703f8e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f33dd17 elementor-widget elementor-widget-spacer\" data-id=\"f33dd17\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ff1479 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ff1479\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-538a597\" data-id=\"538a597\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bcbee9e elementor-widget elementor-widget-text-editor\" data-id=\"bcbee9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>What is AV\u2019s escalation process?<\/strong><\/h3><p>We constantly monitor our workload \u2013 patients we are treating and transporting \u2013 and our demand \u2013 how many people in the community need our services.<\/p><p>Our escalation process is enacted when increases in workload or demand start to impact on the availability of ambulances for emergencies.<\/p><p>We alert our people and partners of increases in community demand for our services, and the steps we are implementing to ensure we can continue delivering care to our sickest patients.<\/p><p><strong>We have three escalation levels to allow us to increase our response as we recognise the signs of increased workload or demand: Green, Orange, and Red.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3384691 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3384691\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-92b7b78\" data-id=\"92b7b78\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-abec00c elementor-widget elementor-widget-text-editor\" data-id=\"abec00c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>\u00a0 \u00a0 Green Escalation<\/strong><\/h3><ul><li>A green escalation indicates an incident, workload or demand is having an impact on the availability of ambulances in the community.<\/li><\/ul><ul><li>We intervene by implementing strategies to reduce the impact, such as additional staff or moving ambulance crews around to provide coverage for areas more in need.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c8e8ec7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c8e8ec7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-df6f97d\" data-id=\"df6f97d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a460e16 elementor-widget elementor-widget-text-editor\" data-id=\"a460e16\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>\u00a0 \u00a0 Orange Escalation<\/strong><\/h3><ul><li>An orange escalation indicates an incident, workload or demand is having a major impact on our usual response capability.<br \/><br \/><\/li><li>To manage this period, we will call in additional staff, refer lower acuity patients to other appropriate services, work with other health services to remove blockages, and may remind the community to Save 000 for Emergencies.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-85c0c97 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"85c0c97\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dbebf57\" data-id=\"dbebf57\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df71a50 elementor-widget elementor-widget-text-editor\" data-id=\"df71a50\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>\u00a0 \u00a0 Red Escalation<\/strong><\/h3><ul><li>A red escalation is a sign that we are experiencing severe impact on normal operations due to extreme workload or demand.<br \/><br \/><\/li><li>We continue to implement the steps taken for Green and Orange escalation, and will also be working hard behind the scenes with hospitals to free up emergency ambulances, refer lower acuity patients to other services, and add patient transport services to our emergency response.<br \/><br \/><\/li><li>At this stage we alert the community so that people are aware of the pressures we are experiencing and can make informed decisions about their health issue.<br \/><br \/><\/li><li>Callers to Triple Zero (000) are alerted to the delays, and Community Information notices are issued through AV\u2019s social media accounts. In rare circumstances we may also issue a Community Warning through the VicEmergency app so make sure you\u2019re following us and have the VicEmergency app on your phone.<br \/><br \/><\/li><li>If you see a Community Information notice issued, you\u2019ll know that we are prioritising our sickest patients first so you may experience a delay in an ambulance reaching you.\u00a0<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55b6bf6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"55b6bf6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec5d882\" data-id=\"ec5d882\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c74f5a elementor-widget elementor-widget-spacer\" data-id=\"6c74f5a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d711ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d711ae\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6bd9bea\" data-id=\"6bd9bea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d45eccd elementor-widget elementor-widget-image\" data-id=\"d45eccd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"720\" height=\"718\" src=\"https:\/\/www.ambulance.vic.gov.au\/wp-content\/uploads\/2022\/09\/Community-Information.png\" class=\"attachment-large size-large wp-image-42882\" alt=\"\" srcset=\"https:\/\/www.ambulance.vic.gov.au\/wp-content\/uploads\/2022\/09\/Community-Information.png 720w, https:\/\/www.ambulance.vic.gov.au\/wp-content\/uploads\/2022\/09\/Community-Information-150x150.png 150w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-0361ac4\" data-id=\"0361ac4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1db2f25 elementor-widget elementor-widget-text-editor\" data-id=\"1db2f25\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>Where to go for help<\/strong><\/h3><p>In an emergency, or if you are unsure if it is an emergency, please call Triple Zero (000).<\/p><p>Be aware that our priority is always to provide care to Victorians who require <strong><u>life-saving assistance<\/u><\/strong>.<\/p><p><strong>I<\/strong>f your issue is not an emergency, please call NURSE-ON-CALL (1300 60 60 24) or visit your local GP or pharmacist.\u00a0 These are great options for non-emergency medical issues.<\/p><p>For more information: <a href=\"https:\/\/www.ambulance.vic.gov.au\/campaigns\/save-triple-zero-emergencies\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.ambulance.vic.gov.au\/campaigns\/save-triple-zero-emergencies<\/a><\/p><p>For mental health concerns, there are many resources you can access to get support: <a href=\"https:\/\/www.health.vic.gov.au\/mental-health\/about-victorias-mental-health-services\" target=\"_blank\" rel=\"noopener\">https:\/\/www.health.vic.gov.au\/mental-health\/about-victorias-mental-health-services<\/a><\/p><p>For COVID-related issues that are not an emergency, call the Coronavirus Hotline on 1800 675 398 or visit <a href=\"https:\/\/www.coronavirus.vic.gov.au\" target=\"_blank\" rel=\"noopener\">https:\/\/www.coronavirus.vic.gov.au<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc89ca2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc89ca2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ec3ff2\" data-id=\"1ec3ff2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c78531 elementor-widget elementor-widget-spacer\" data-id=\"2c78531\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How We Manage Demand How we manage major incidents and demand to provide best care to patients 51福利 (AV) has a detailed state-wide Emergency Response Plan to effectively manage surges in workload and demand, and for significant or prolonged incidents. Our plan may be implemented for various events including, natural disasters such as bushfires [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":44,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How We Manage Demand - 51福利<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ambulance.vic.gov.au\/community\/education\/how-we-manage-demand\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How We Manage Demand - 51福利\" \/>\n<meta property=\"og:description\" content=\"How We Manage Demand How we manage major incidents and demand to provide best care to patients 51福利 (AV) has a detailed state-wide Emergency Response Plan to effectively manage surges in workload and demand, and for significant or prolonged incidents. 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