How RACER works<\/strong><\/h3>Through the RACER pathway, Triple Zero (000) calls for RACH residents who are experiencing non-urgent medical issues, are transferred to AV\u2019s Triage Services. Triage Practitioners (experienced nurses and paramedics with advanced training) conduct a thorough patient assessment and refer eligible patients directly to the service that best meets the individual\u2019s needs. This process is illustrated below.<\/p>
RACER was developed with the addition of the Victorian Virtual Emergency Department (VVED) to an existing suite of referral options for AV’s Triage Practitioners to consider for appropriate RACH patients. The VVED is a telehealth service that connects patients to highly skilled emergency doctors and nurses, virtually. Other service options under RACER include but are not limited to: the patient\u2019s general practitioner (GP); Residential In-Reach (in-person assessment conducted by doctors and\/or nurses from a hospital local to the patient\u2019s RACH); and locum doctors. These services can also be organised directly by RACH staff, saving Triple Zero (000) calls for emergencies.<\/p>
Patients will continue to receive an ambulance response, and transport to a hospital emergency department, when required.
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